DoorDash · 4 hours ago
Senior Manager, Workforce Strategy - RTA and Innovation
United States
Full-time
Remote
Senior Level
$143K/yr - $211K/yr
7+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Senior Manager of Workforce Strategy will oversee day-to-day SLA delivery while driving innovation in Workforce Management, ensuring effective execution and strategic alignment across various teams.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Own intraday and in-week SLA performance, proactively calling out plan risks, signing up for targets, and holding both planning and execution accountable by pinpointing staffing, system, and process gaps—and driving fixes to deliver expected outcomes
Design and operationalize execution models that deliver seamless real-time decision-making and performance outcomes across internal and outsourced operations
Act as the architect of WFM innovation, owning the future strategy for tools, automation, and AI adoption across Workforce Management
Identify opportunities to automate manual processes and integrate smarter workflows that drive speed, accuracy, and efficiency at scale
Leverage your deep experience with WFM platforms to ensure we’re maximizing the value of our current tools while also building a forward-looking strategy for the next generation of capabilities
Partner with cross-functional stakeholders to connect strategy to execution, influencing priorities and enabling scalable improvements across CX and WFM
Drive accountability to real-time and operational KPIs, ensuring alignment to service goals while continuously raising the bar for performance
Serve as the bridge between vision and execution, communicating results, blockers, and forward-looking opportunities with clarity to leadership and partners
Qualification
Required
7+ years of experience in Workforce Management or Support Operations, with deep expertise in building and scaling RTA functions from scratch
Proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys, or similar), with strong technical acumen
Comfortable rolling up your sleeves to plug gaps as you are defining long-term strategy and building sustainable models
Thrive in fast-paced, ambiguous environments, with the scrappiness to execute quickly and the vision to anticipate what's next
Passionate about innovation and automation, with a strong curiosity for how AI and emerging technologies can transform Workforce Management
Strong analytical skills and fluency with data tools (SQL, Excel, Tableau or similar), enabling real-time, data-driven decision making
Strategic leader and operator who inspires followership, aligns cross-functional partners, and drives meaningful change at scale
Balance grit with vision—you know what 'great' looks like, and you have the influence, persistence, and creativity to make it happen
Comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (426)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2025-12-29
2025-12-28
2025-12-24
Company data provided by crunchbase