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The New York Foundling · 1 month ago

Senior System Engineer - IT Services

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $170K/yr

8+ years exp

The New York Foundling is a nonprofit organization dedicated to supporting children and families in need. The Senior IT Systems Engineer will be responsible for the design, implementation, and management of complex IT enterprise systems, ensuring their stability, security, and scalability while providing strategic guidance and mentoring to team members.

ChildrenFamilyNon Profit

Responsibilities

Lead the architecture, design, and implementation of cloud (MS Azure) and on-premises enterprise systems, ensuring their resilience, availability, health, patching and performance

Collaborate with internal business teams, cross-functional stakeholders, application owners, DevOps, and vendor partners to support business operations and program services

Provide subject matter expertise, offer high-level internal consulting support, and contribute to ITS leadership and decision-making

Architect and manage highly available, fault-tolerant, and scalable infrastructure and systems to meet business requirements

Define and enforce system administration and security standards, policies, and procedures

Design and operationalize comprehensive solutions for monitoring, alerting, and logging across all enterprise systems

Lead Agile project development and systems delivery efforts, ensuring a strong understanding of DevOps and Data Governance principles

Maintain suitable test environments and execute application test plans, including documentation and acceptance criteria

Conduct in-depth performance analysis, capacity planning, and optimization for IT systems

Evaluate, select, and manage vendor and third-party service providers, ensuring service level agreements are met, relationships are strong, projects delivered on time and on budget

Lead and mentor the IT Systems Engineering team and other junior ITS team members, fostering technical excellence and continuous learning

Drive innovation and evaluate emerging technologies, recommending and implementing solutions that deliver business value

Develop and maintain comprehensive technical documentation, including architecture diagrams, standards, and procedures

Lead IT projects and initiatives, overseeing project lifecycles, managing resources, and ensuring timely and successful delivery

Collaborate with cross-functional teams to maintain and test disaster recovery and business continuity

Provide strategic guidance on IT investments, budgeting, and resource planning ensuring the stewardship of resources

Support and adhere to IT governance policies, standards, and compliance requirements

Qualification

Cloud architectureITIL certificationAzure certificationsProject managementEHR/EMR systemsDevOps principlesDisaster recoveryCapacity planningClient advocacyLeadership skillsRelationship buildingTechnical documentation

Required

Bachelor's degree with a focus on computer sciences preferred, Master's Degree in Computer Science or similar is a plus

A minimum of 8 years related experience with supervisory roles required and 10+ years preferred

Expertise with program and project management disciplines with increasing program/project management experience

Successful track record managing complex, cross-functional teams across all levels of the organization from independent contractors and individual contributors up to Sr. Management

Demonstrable leadership, consultative and relationship building abilities

Strong sense of leadership and client advocacy

Ability to read, analyze, and interpret common technical journals, logs/reports, and user guides and related technical documents

Ability to respond to basic inquiries or complaints from customers, regulatory agencies, or members of the child welfare community within subject matter expertise

Ability to write guidelines, policies and manuals that conform to prescribed style and format

Ability to effectively present information to management, peers and end-users

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in narrative or diagram form

Ability to perform complex level functions, which would include supporting basic, intermediate and advanced level functions

Bachelor's Degree from a U.S. accredited educational institution or Credential Evaluation for a non-U.S. educational institution

Preferred

Electronic Healthcare and Medical Record (EHR/EMR) Enterprise Systems administration preferred

Specific background in ITIL-based Incident, Change & Release Management processes, and/or previous systems engineering/IT service desk experience in a highly matrixed, technology-centric business highly desired

Information Technology Infrastructure Library (ITIL) certification preferred

Microsoft certifications are required. Preferred: Azure Solutions Architect Expert, Azure Security Engineer Associate, Windows Server Hybrid Administrator Associate, Power Platform Solution Architect Expert, Azure Devops Engineer Expert

Familiarity with ServiceNow a plus

A well-rounded skill set is preferable to deep knowledge in any one technical area