Spring Health · 1 day ago
Senior Network Operations Manager, Specialty Care
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $142K/yr
6+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Senior Network Operations Manager to lead provider network operations for their Specialty Care teams, ensuring high standards in provider vetting and improving workflows to enhance efficiency and scalability for clinical teams.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams
Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners
Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers
Collaborate with internal Clinical teams to design and document SOPs for providers
Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
Track and analyze key metrics to inform process improvements and support clinical team performance
Forecast provider network needs based on referral volume and member demand
Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly
Support the design of scalable systems and processes that align network growth with demand
Qualification
Required
6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems
4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting
Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments
Strong project management and documentation skills; able to bring clarity across multiple stakeholders
Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand (including capacity planning), and drive operational efficiency
Attention to detail, follow-through, and ability to manage competing priorities
Strong written and verbal communication skills; able to synthesize complexity for diverse teams
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase