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Ritchie Bros. · 3 months ago

Customer Service Manager- Part-Time

3201 Pulaski Hwy, North East, MD, 21901, US

Full-time, Part-time

Onsite

Mid, Senior Level

$19.71/hr - $24.61/hr

Ritchie Bros. is a company focused on customer service excellence, and they are seeking a Customer Service Manager to provide strategic leadership for their global customer service team. The role involves leading a team, mentoring supervisors, analyzing operational processes, and driving initiatives to improve customer service.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team

Responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy

Lead a team of agents and mentor their supervisor who oversees the day-to-day operations for General buyer interaction

Support, guide & develop the Supervisor to ensure effective & efficient department operations and to build a strong bench strength within the team

Analyze operational processes, establish escalation procedures and oversee the customer experience

Present new initiatives that will drive customer service excellence

Qualification

KPI MetricsCustomer Service ExcellenceOperational ProcessesLeadershipMentoringCommunicationTeam BuildingAnalytical Thinking

Required

Responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team

Responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy

Lead a team of agents and mentor their supervisor who oversees the day-to-day operations for General buyer interaction

Support, guide & develop the Supervisor to ensure effective & efficient department operations

Build a strong bench strength within the team

Analyze operational processes, establish escalation procedures and oversee the customer experience

Present new initiatives that will drive customer service excellence

Company

Ritchie Bros.

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Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

Founded in 1958