Bank OZK · 8 hours ago
Senior Client Service Specialist (SCSS)
Ozark, AR
Full-time
Onsite
Mid, Senior Level
2+ years expBank OZK is a nationally recognized leader in financial services with over 120 years of experience. The Senior Client Service Specialist is responsible for managing a team, ensuring effective internal controls, and providing exceptional customer service while building professional relationships with clients.
BankingFinanceFinancial Services
Responsibilities
Manage direct reports, including daily supervision, interviewing and hiring, training, performance appraisals, promotion and pay recommendations, career development, and separations of direct reports
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions
Lead, coach, monitor, and develop direct reports to successfully execute against defined business development goals, operational effectiveness, and service standards
Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
Open new accounts, as needed, and recommend new products and services to meet client needs
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management
Execute strategic and tactical plans to ensure sound operational performance and effective audit results
Actively promote teamwork, leading by example and taking initiative to assist others
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed
Model and champion the Bank’s standards for exceptional customer service
Enthusiastically support the bank’s values and mission
Display a high degree of integrity, trustworthiness, and professionalism at all times
Complete all essential training timely
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members
Regularly exercise discretion and judgment in the performance of essential job functions
Maintain consistently good punctuality and attendance to work
Adhere to all Bank policies, procedures, and guidelines
Qualification
Required
High school diploma or equivalent required; bachelor's degree preferred
2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies, procedures, and operational standards
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to communicate effectively both verbally and in writing
Ability to manage, lead, mentor, and train team members, inspiring them to meet business objectives
Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to work without close supervision
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in identifying client needs
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Preferred
bachelor's degree preferred
Experience overseeing retail operational business functions preferred
Experience managing, leading and coaching professionals preferred
Benefits
Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts
Company
Bank OZK
Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-07-17IPO
Leadership Team
Eric Munson
Senior Vice President, government and institutional banking
Recent News
2025-12-26
2025-12-18
Company data provided by crunchbase