Qualtrics · 9 hours ago
Engineering Director, IT Infrastructure and Operations
Seattle, WA
Full-time
Hybrid
Director/Executive
$242K/yr - $340K/yr
10+ years expQualtrics is a leader in Experience Management, serving over 18K clients globally. They are seeking a highly experienced Engineering Director to lead their IT Infrastructure and Operations team, focusing on reliability, scalability, and security of IT systems while driving automation and user experience improvements.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Own, create, and execute a strategic vision for our global IT infrastructure that will scale to support our company as it grows
Own the ITIL framework. Lead the adoption and maturation of key ITIL processes, including Incident Management, Problem Management, Change Enablement, and Service Request Management
Challenge the status quo and don’t settle for what we’ve always done
Focus on automation and eliminate manual solutions wherever possible
Collaborate with leaders across the company and world to understand how we can provide them with an amazing IT experience
Use data to understand how we can improve our efficiency and the customer experience
Define and implement strategies for managing and securing a diverse fleet of endpoints, including laptops, desktops, and mobile devices, with a focus on Apple devices
Oversee the deployment, configuration, and maintenance of endpoint management tools and systems
Design, implement, and maintain scalable and secure corporate network infrastructure across multiple locations
Monitor network performance and troubleshoot issues to ensure high availability and optimal throughput
Lead the selection, implementation, and management of collaboration platforms (e.g., video conferencing, messaging, document sharing)
Stay informed on emerging collaboration technologies and recommend strategic adoption
Develop and implement automated processes and tooling for employee onboarding and offboarding, focusing on efficient Service Request fulfillment and access provisioning
Oversee the operations of the global IT Service Desk, ensuring timely and effective resolution of user issues in alignment with Incident and Service Request Management processes
Lead the Problem Management process to identify and address the root causes of recurring incidents, preventing future disruptions
Direct the Change Enablement process to ensure changes to our IT environment are planned, tested, and implemented with minimal risk and disruption
Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred
Minimum of 10 years of experience in IT infrastructure and operations, with at least 5 years in a leadership role
Proven experience in managing and scaling IT systems in a fast-growing, global environment
Extensive experience with the ITIL framework and its practical application to drive operational excellence and service maturity
Strong understanding of modern IT infrastructure concepts, including automation, virtualization, and AI tools
Excellent leadership, communication, and interpersonal skills
Experience in a Mac-focused environment
Preferred
Experience with ServiceNow, Jamf, Oomnitza, and the Google productivity suite are all pluses
Benefits
Medical, dental, vision, life insurance, etc
Snacks, drinks, and free lunches in our office
Sharing Qualtrics success which is part of the compensation for all employees
401(k) with match
Paid time off
A wellness reimbursement
Mental health benefits
An experience bonus
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase