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Universal Processing LLC (uP) · 5 months ago

Client Support - Bilingual in Chinese

Houston, TX

Full-time

Onsite

Entry, Mid Level

$3,500/mo - $3,500/mo

2+ years exp

Universal Processing LLC (uP) is a recognized Fintech company that empowers small to medium-sized businesses. The Client Support role is critical for interacting directly with clients and supporting sales efforts, involving processing applications, addressing customer needs, and providing technical assistance.

CreditFinancial ServicesPayments

No H1B

Responsibilities

Processing client applications for different credit card processing services, and inputs client information by using company client management system

Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions

Checking to ensure that appropriate changes were made to resolve clients’ problems

Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken

Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments

Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues

Providing technical assistance and support for incoming queries and issues related to terminal hardware

Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems

Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness

Qualification

Customer service experienceBilingual in ChineseSalesforceMicrosoft WordMicrosoft Excel

Required

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!

Bilingual proficiency in Chinese is required, Mandarin preferred

2-3 years of experience in customer service or related fields

Bachelor's degree in communications, marketing, psychology, business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses

Strong communication skills, critical thinking, detail-oriented, and analytical abilities

Able to actively listen to clients and interact with clients in a friendly and patient manner

Able to take initiative to solve problems effectively

Self-motivated to learn new systems and installation of products

Able to accomplish tasks before deadlines and be detail-oriented

Able to work efficiently as part of a team and as an individual

Proficient in Microsoft Word and Excel

Preferred

Experience using Salesforce, other CRM's or ERPS systems is an asset

Benefits

Medical, vision, and dental coverage

Generous PTO

401k

Periodic performance review for potential salary increase

Company

Universal Processing LLC (uP)

Glassdoor3.2

Universal Processing was founded in 2003 with a mission to provide clients with open and honest communications, minimal rates and fees, efficient and simple credit card processing, and the highest quality of customer support.

Founded in 2003

New York, New York, USA

51-200 employees