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Capital One · 3 months ago

Principal Coordinator, Interview Strategy & Logistics

Richmond, VA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $71K/yr

1+ years exp

Capital One is a financial services company focused on transforming banking. They are seeking a Principal Coordinator for Interview Strategy & Logistics to support their Talent Acquisition team by managing the logistics of candidate interviews and ensuring a great candidate experience.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems

Support Ad Hoc and Preset scheduling and management for the operation

Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives

Manage confidential files and other privileged information in a professional manner

Prepare various reports and files for the administrative and reporting needs of the business

Build and maintain relationships with internal clients at all levels

Leverage appropriate communication channels that influence and achieve intended outcomes

Exhibit a high level of personal ownership, confidentiality and flexibility

Ability to quickly and effectively adapt to change

Proven problem solving, analytical and decision-making skills

Ability to embrace new systems and process enhancements

Advanced Google suite skills

Willingness to work flexible hours due to varying needs within the recruiting organization

Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly

Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency

Proactively identify policies and procedures that require modification or review and align to current strategies

Ensure compliance to policies and procedures through monitoring and coaching

High degree of professionalism and integrity when interacting with all customer contacts

Qualification

Google SuiteCustomer ServiceSchedulingProcess ManagementAnalytical SkillsProfessionalismProblem SolvingDecision MakingCommunication SkillsAttention to DetailFlexibility

Required

High School Diploma, GED, or equivalent certification

Experience in Google suite

At least 1 year experience in Customer Service

At least 1 year experience in scheduling or at least 1 year of Human Resources experience