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Schindler Group · 3 months ago

Service Sales Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

Schindler Group is a leading company in the elevator and escalator industry, committed to enhancing urban life. They are seeking a Service Sales Manager to partner with the General Manager in driving service sales initiatives, managing customer relationships, and leading a team of Service Sales Representatives to achieve financial targets.

ConstructionIndustrialInfrastructureManufacturing

Responsibilities

Support the General Manager – Service in executing a business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives

Develop and recommend sales budgets in line with regional targets and partner with the General Manager – Service to prepare and implement annual EI Sales Plan in support of regional objectives

Reinforce accepted systematic sales management practices with standardized processes and tools applied

Grow portfolio unit count and value above market standards, with repairs driving the immediate business

Partner with the General Manager – Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers

Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments

Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts

Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program

Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs

Ensure all required service sales meetings are effective. Lead meetings where appropriate

Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices

Responsible for legal interface of procedures like collection efforts and contractual disputes

Responsible for investigating and resolving customer issues that require escalation

Qualification

Business-to-business salesService techniques knowledgeFinancial statement understandingElevator industry experienceCustomer relationship managementContractual dispute resolutionTeam leadership

Required

BA/BS Business / Management / Marketing / Sales

Business-to-business sales experience

Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions

Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business