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Metropolitan Ministries · 3 months ago

Donor Database Administrator

TAMPA

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $80K/yr

2+ years exp

Metropolitan Ministries is a nonprofit organization dedicated to transforming the lives of homeless and at-risk individuals in the Tampa Bay area. They are seeking a Donor Database Administrator to manage and maintain the accuracy of their donor database, support fundraising efforts, and ensure compliance with data policies. The role involves data quality management, donor initiatives, reporting, and providing insights to enhance fundraising strategies.

AssociationCommunitiesNon Profit

Growth Opportunities

Responsibilities

Complete donor database management and cleanup tasks within Virtuous CRM+, including managing custom fundraising tables and fields, implementing and maintaining data quality standards, upholding strong focus with database users on data cleanliness responsibilities, actively performing duplicate record management tasks, and establishing /maintaining automations to uphold existing and new business rules

Establish and enforce data entry rules with clear, written policies on formatting and standardizations, develop and maintain training materials and procedure documentation for database usage, perform regular data audits, troubleshoot data issues for accuracy and consistency, run data health reports, and conduct data enrichment tasks to update information

Collaborate with marketing and fundraising leaders and partners to support donor data segmentation for targeted fundraising campaigns, personalized communications, donor recognition, and event invitations and registration

Provide data support for donor initiatives, such as planned gift/Legacy donor, fundraising events, major donor, and other initiatives, through record research, updates, automations, reporting, and analysis using queries and reporting tools in Virtuous CRM+ donor database (includes updating volunteer, employee, and other tags for cross-engagement donor initiatives tracking); build/complete approved data report/automation requests

Oversee and audit all direct mail data selects for accuracy and adherence to approved business rules and in accordance with the approved annual pro forma schedule provided by the direct mail strategy partner; provide donor analysis and troubleshoot issues; promptly build/communicate data select, codes, business rules, and other updates; create/maintain published procedure documentation for data management, requests, and reporting processes

Identify, build, validate, distribute/automate, and maintain various reports for fundraising, stewardship, and compliance purposes, including gift summaries, donor lists, and performance metrics, along with donor/volunteer engagement analytics on a weekly, monthly, quarterly, and annual basis meeting department and organization needs and deadlines

Identify, share, and present data-driven insights to support fundraising strategies, analyze donor behavior, and identify potential fundraising opportunities and training opportunities to Donor Services, Advancement, Marketing, and other teams relevant to Virtuous CRM+ donor database and database procedures, supplementary products, and general non-profit best practices for data management. Direct users to current documentation and advise of donation processing, data cleanup, business rules, and other data management procedures

Serve as lead technical and training support for donor database and supplemental products, maintain focus on process improvements, innovative solutions, include best practices for advancing AI tech, and growth and stability within overall marketing/fundraising and philanthropy/development teams; support user roles/permissions updates and guidance within donor database for new donation processing, marketing/fundraising, and philanthropy/development staff (IT creates/sets up new user SSO accounts and promptly disables users no longer requiring access)

Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers/interns, and collaborative partners to achieve data management and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry, organizational, and donor policies and restrictions such as code of ethics, confidentiality, gift acceptance policies, restricted gifts, government regulations, etc. Clarify, monitor, and implement the donor instructions by ensuring that expenditures are appropriate and documented properly in the organization’s financial records when applicable. Meet personal goals, actively contribute to the achievements of the team, support departmental KPIs, and work cross-functionally and collaboratively; support organizational goals as stated in the annual plan. Support the holiday center operation as directed

Continually expand personal nonprofit fundraising knowledge by staying abreast of national, state, local trends, and laws for fundraising in general and related to enhancing performance and effectiveness in database administration, data management, fundraising, and non-profit management. Participate in regular Cross-functional team, Direct Report team, and All Staff meetings

Qualification

Virtuous CRM+ proficiencyData managementQueryingMicrosoft Office proficiencyCommunication skillsCustomer service mindsetProblem-solvingTime managementTeam playerAttention to detail

Required

Significant experience in data management and tracking in a customer service, marketing, and/or fundraising environment

Desired minimum B.A. or B.S. degree in a related field with 2 years of related experience or a 4-year equivalent combination of education and experience

Attention to detail is required for Essential Responsibilities outlined

Excellent written and oral communication skills

Must be able to communicate effectively in English

Ability to plan and organize work and handle job-related matters in a professional manner

Critical thinker and problem-solving and good time management skills are necessary

Must be able to work well under pressure and meet deadlines

Must be able to demonstrate advanced computer skills and problem-solving ability with software

Must be proficient with querying and reporting

Demonstrated proficiency with Virtuous CRM+ database required

Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook

Must be able to work independently and as a team player

Solutions-focused and customer service mindset is necessary

Requires heart for ministry and comfort working with poor and homeless families and individuals

Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner

Knowledge of community resources available to homeless population

Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity

Ability to work as part of a team within a multi-disciplinary framework

Physical, emotional, and spiritual stamina to handle job-related issues and stress

Must be able to operate all components of a computer for several hours at a time

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States

Ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December)