Apply on Employer Site

Whitetail Club · 3 months ago

Club Concierge - Part Time Summer

Shore Lodge Whitetail Club

Full-time, Part-time

Onsite

Entry, Mid Level

2+ years exp

Whitetail Club is the premier exclusive Club in the Pacific Northwest, offering a luxurious experience amidst nature's beauty. The Club Concierge will serve the needs of guests and members by providing information and special services to enhance their visit, while coordinating with various departments to ensure exceptional service.

GolfReal EstateSports

Responsibilities

Communicate directly with guests and members, both in person and via telephone

Accurately provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules

Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention

Provide area maps and directions, brochures and other relevant literature and materials

Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members

Process accurate reservations from incoming calls and emails

Complete daily reports, logs, and reporting as necessary

Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on the Shore Lodge and Whitetail Club

Maintain accurate and complete information regarding the local area hotels, amenities, directions, etc

Answer multiple phone lines and direct calls resort-wide as necessary

Work in a constantly changing environment and manage stress levels while providing superior service to our guests and customers

Use multiple computer software programs to process guest stays and schedule activities

Comply with unit cash handling, credit, and check cashing policies and procedures

Respond appropriately to any dissatisfaction, understanding the origin of the situation as well as the mediation of a solution

Provide excellent customer service to guests, Club Members, and fellow employees

Assist the Whitetail Real Estate Department by providing information and orientations on Club, Lodge, and area amenities/attractions/etc., and booking appointments as needed

Perform other duties and responsibilities as assigned

Adhere to Company policies, procedures, and standards

Assist the Front Desk Department with other guest services functions

Assist the Whitetail Club Manager with other member services functions and event planning

Qualification

Forbes/AAA service experienceCustomer service skillsMicrosoft applicationsAgilysys Lodging softwareLocal activitiesOrganizational skillsTime Management skillsEffective communicationPositive attitudeDetail oriented