ISG Technology LLC · 3 months ago
Solutions Architect II
Overland Park, KS
Full-time
Onsite
Senior Level
5+ years expISG Technology LLC is a recognized leader in IT services, helping clients drive business growth through innovative technology solutions. The Solutions Architect II will be responsible for the design and technical sales of technology solutions, collaborating with various teams to ensure project profitability and client satisfaction.
Information TechnologyIT InfrastructureSoftware
Responsibilities
Owner of Technical Pre-Sales and Related Process
Solution Design – Managed Recurring Revenue (MRR), and Professional Services (PS) Revenue
Client Presentations, Assessments, Solution Reviews
New MRR
Obtaining a clear understanding of ISG vision and role objectives
Assisting our clients and perspective clients on developing a strategic roadmap to support their business and strategic technology initiatives
Supporting sales during client discovery meetings, assessment meetings, and gathering proper information for technical assessment
Perform thorough project handoff to the Project Management Team, Resource Engagement Coordinators, Implementation Engineers, DCS Operations Manager, and any other resources to ensure seamless delivery of projects
Contribute to the achievement of all individual, team Managed Services goals, and professional services goals such as: Time Entry, Deliverable SLA, Technical Notes, 1:1 Meeting, Continuous Improvement, Customer Satisfaction, and Lead Generation
Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions
Properly follow all team policies and procedures
Support the company by completing other duties as assigned
Design and architect advanced technical solutions, which includes, but is not limited to, developing proposals, scopes of works, service delivery proposals, and other necessary service documentation
Design and architect managed services solutions, including proposals and MRR agreements for the managed services portfolio and support client sales presentations
Stay informed of new solutions and available technologies through available industry resources, existing engineering staff and customer requests to maintain strategic relevance to our customers
Attend and participate in presales meetings as technical design facilitator
Maintain a strategic understanding of ISG-provided products and services and the results they can deliver for customers
Participate in available technical training as deemed necessary by ISG
Acquire and maintain certain technical certifications, as assigned, and required by ISG
Achieve the assigned presales performance expectations and continued technical skills development; as well as, expected level-appropriate customer service, soft skills, and other related skillsets
Sustain an appropriate level of customer satisfaction and help facilitate resolution of technical sales problems on all supported products
Develop and maintain positive relationships with vendors and keep current on technology products
Qualification
Required
Technical Bachelor's Degree, or equivalent
Minimum of 5+ years' experience in MSP Solution Architect or related roles
Professional Level Certifications across one or more technologies, such as, storage, compute/servers, networking, wireless, unified communications, and security
Strong experience in Microsoft products and online solutions, especially in Office 365, Microsoft 365, Skype for Business, SharePoint Online, Azure, Power BI, Enterprise Mobility Suite, and Dynamics 365
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage
Company
ISG Technology LLC
ISG Technology empowers organizations to realize their full business potential with best-in-class technology solutions that enable the digital transformation needed to stay competitive in today's economy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Foster
President & CEO
Company data provided by crunchbase