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Instructure · 3 months ago

Sr. Manager, Operations

United States

Full-time

Remote

Senior Level

$117K/yr - $137K/yr

5+ years exp

Instructure is a company focused on enhancing learning and personal development through intuitive products. They are seeking a Senior Manager, Operations to lead the operational strategy and execution for their assessment content team, ensuring efficiency and scalability while fostering collaboration and continuous improvement.

Cloud ManagementEdTechEducationInformation TechnologySaaS

Responsibilities

Manage the comprehensive operational budget for the assessment content team, proactively identifying and implementing strategies to improve efficiency and reduce costs

Drive continuous process improvement initiatives, using data to analyze workflows, identify bottlenecks, and implement solutions that enhance efficiency, quality, and scalability

Create and communicate process documentation and best practices to a global team, leveraging tools such as Asana and Jira

Build, coach, and inspire a nimble and high-performing operations team, fostering a culture of accountability, continuous learning, and AI-first thinking

Manage relationships with contractors, including onboarding and offboarding

Serve as a key liaison between the operations team and other departments, ensuring alignment and seamless execution of projects

Own the responsibility for identifying, tracking, and resolving operational issues and risks

Facilitate communication and provide clear, data-driven insights to stakeholders and senior management

Deliver executive-facing communications and create presentations to inform strategic business decisions and report on progress

Qualification

Budget ManagementProcess ImprovementProject ManagementTeam DevelopmentStrategic ThinkingCommunication SkillsEducation Industry ExperienceAsanaJiraResults-oriented Mindset

Required

Bachelor's degree in business, operations management, or related field

Project management certification (e.g., PMP) preferred

Proven experience leading and managing operations for a large-scale, remote team

A minimum of 5 years of management experience, with a track record of building and developing high-impact teams

Deep expertise in budget management, including tracking, forecasting, and resource allocation for projects with significant annual contract value

Demonstrated ability to develop and implement process improvements that enhance efficiency and scalability

Strong strategic thinking and problem-solving skills, with the ability to foresee challenges and develop proactive solutions

Excellent communication skills, both written and verbal, with the ability to effectively present complex information and influence a wide range of stakeholders

A proactive and results-oriented mindset with a demonstrated ability to take initiative and drive projects forward with minimal oversight

Experience with project and resource management software, such as Asana and Jira

A passion for education and a commitment to Instructure's mission

Preferred

Experience in the education or ed-tech industry, with a strong understanding of assessment content or related fields

Benefits

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles

Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge

Comprehensive wellness programs and mental health support

Annual learning and development stipends to support your growth

The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations

Motivosity employee recognition program

A culture rooted in inclusivity, support, and meaningful connection