Medical Informatics Engineering · 3 months ago
Field Operations Associate
United States
Full-time
Remote
New Grad, Entry Level
0+ years expBlueHive is a company dedicated to developing innovative solutions that enhance workplace safety and improve health outcomes. The Field Operations Associate will serve as a liaison between employers, employees, and healthcare providers, ensuring seamless scheduling of health service requests while maintaining the accuracy of the provider network.
Information ServicesInformation TechnologySoftware
Responsibilities
Serve as a bridge between employers, employees, and occupational healthcare providers, ensuring requests are handled quickly and accurately
Monitor and process incoming service requests, verifying employer, employee, and provider information, and coordinating appointments within specified timeframes
Maintain and update the BlueHive Provider Directory, researching geographic gaps, and encouraging providers to keep their listings accurate and complete
Maintain clear, organized records of provider data, service requests, and resolutions. Create and update internal documentation, FAQs, and process playbooks so CX and provider teams have consistent, easy-to-navigate guidance
Use independent judgment to troubleshoot issues, escalate when appropriate, and support the CX team with clear documentation and process playbooks
Capture and communicate customer feedback, feature requests, and provider pain points directly to the Product and CX leadership teams
Support customer and provider engagement initiatives (surveys, roundtables, feedback interviews) to surface insights that improve platform experience
Stay current on BlueHive features, services, and pricing to provide accurate, up-to-date guidance to customers and providers
Participate in weekly team meetings, contribute ideas for improving workflows, and collaborate cross-functionally to deliver excellent service
Qualification
Required
High school diploma or equivalent
0–2 years in customer service, operations, or provider relations
Strong communication and customer service skills
Tech-savvy; comfortable with Mac OS, G-Suite, CRMs, and virtual collaboration tools (e.g., Webex, Zoom)
Understanding of remote work best practices
Preferred
Associate's or Bachelor's degree
Healthcare or compliance-related experience, especially with EHR systems
Bilingual/multilingual skills
Company
Medical Informatics Engineering
MIE provides physicians with the means to easily communicate with each other (and their patients), enabling timely.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-24Series Unknown
Leadership Team
Doug Horner
CEO, Founder
Will Reiske
Executive
Recent News
2025-07-15
Company data provided by crunchbase