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Jackson Nurse Professionals · 3 months ago

Customer Care Intern

Alpharetta-Georgia

Internship

Onsite

Intern

Start in 2026 Spring

Jackson and Coker is a top healthcare staffing firm specializing in locum tenens staffing. The Customer Care Intern will assist customer care coordinators with data entry, verification processes, and support functions to ensure a smooth onboarding experience for providers and clients.

Staffing Agency

Responsibilities

Assist the customer care coordinators with the initial review of provider information preceding the privileging, verifications, and licensing processes

Responsible for data entry, data collection, checking references and source verifications

Support the customer care coordinators with securing provider and client information up front allowing for a quicker and smoother privileging, verifications and licensing process for the provider and the client

Pre-population of CVs and provider information received into the company database

Requesting, collecting, and/or mapping of client applications received into the company database

Outreach to providers offices by phone to collect missing provider information

Work with provider or group by phone, email, or mail regarding onboarding status

Assists and develops contact sheets for provider’s previous work history, insurance coverage and any other additional information that is required

Provider verifications

Uploading booking confirmations and provider timesheets and expenses

Data entry of provider travel details

Obtaining and documenting travel related bills for accounting

Additional support to the customer care team as needed

Qualification

Customer serviceOrganizational skillsMicrosoft OfficeTime managementProfessional presenceVerbal communicationWritten communicationTeam player

Required

Excellent customer service and organizational skills

Must be able to work under pressure and sustain a fast paced work environment

Building trust and respect with partners by consistently exceeding quality expectations

Ability to multitask and have a strong sense of urgency and time management skills

Work independently and collaboratively as a team player

Able to shift focus and direction quickly

Clearly communicate issues to management

Strong verbal and written communication skills

Professional presence

Proficient in Outlook and Microsoft Office

Preferred

Final year student at an accredited college or university preferred

Customer service and/or sales support experience in a corporate environment preferred but not required

Benefits

Onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions

Childcare and virtual learning support

Medical, dental, vision, disability and life insurance

Company sponsored 401K plan with company matching funds