Tiffany & Co. · 4 hours ago
IT Product Director-OMS
New York, NY
Full-time
Onsite
Director/Executive
$181K/yr - $214K/yr
8+ years expTiffany & Co. is a renowned luxury jewelry company, and they are seeking an IT Product Director for their Order Management and Payment systems. This role is responsible for strategic leadership and optimization of these systems to ensure seamless order processing and enhance customer experience across all sales channels.
JewelryPrecious MetalsService Industry
Responsibilities
Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors
Partner hand in hand with the business partners to build product roadmap and priorities
Manage OMS integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems
Improve payment success rates through OMS/PSP optimizations
Ensure accurate and efficient order capture, routing, allocation, and fulfillment
Oversee systems performance, data integrity, and issue resolution
Partner with supply chain, logistics, customer service, and tech teams
Evaluate and implement enhancements to improve operational efficiency and customer experience
Manage vendor relationships and contractual agreements related to OMS
Evaluate the impact of OMS evolutions on other IT departments
Leverage AGILE methodology to deliver value
Monitor KPIs and provide regular reporting to leadership
Ensure system compliance with data privacy and security regulations
Contribute actively to build a fluid streamlined architecture for the OMS and around (integration with other tools), improve current OMS setup performance, build product roadmap hand in hand with IT and business. (incl KPIs and perf reports)
Manage and develop direct reports through the performance management processes, ongoing coaching, and career discussions. Manages and measures vendor/partner performance. Challenges partners/vendors
Deliver projects involving the OMS on time under high quality standards, omnichannel wise (retail, B2B, ecommerce, CRM, Supply Chain…)
Establish a strong IT partnership to build a common IT vision and anticipate impacts of the OMS evolutions / changes on the other departments
Having extended knowledge to psp systems and management is a real plus for this position
Qualification
Required
Bachelor's degree and/or relevant experience
8-10 Years of experience in e-commerce / omnichannel/Payment ecosystems
Familiar with AGILE methodology
Experiencing managing vendor/partner contracts and resources
Experience leading Product/Development teams leveraging traditional waterfall and agile delivery methodologies
Demonstrated experience documenting use cases and functional requirements and experience developing and implementing software/business capabilities
Excellent analytical and problem-solving skills
Excellent written and verbal communications skills
Strong presentation skills
Strong business acumen
Preferred
Retail / ecommerce / omnichannel experience a plus
Experience with Sterling and Adyen/Cybersource is a plus
Benefits
Management is also eligible for bonus.
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Hector Muelas
Global Chief Brand & Creative Officer
Recent News
2025-12-20
Company data provided by crunchbase