Aruza Pest Control ยท 3 months ago
Service Manager - Pest Control
Dallas
Full-time
Onsite
Mid, Senior Level
3+ years expAruza Pest Control is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for its team members. The Service Manager will supervise and lead a team of field technicians, ensuring efficient and compliant delivery of pest control, termite, and moisture remediation services while maintaining high service standards and customer satisfaction.
Consumer GoodsCustomer ServiceService Industry
Responsibilities
Supervise and lead a team of field technicians, including termite and moisture remediation specialists
Assign tasks, provide guidance, and ensure the team adheres to company protocols, safety standards, and regulatory requirements for general pest control, termite treatments, and moisture control services
Manage and monitor daily field activities, ensuring pest control, termite, and moisture remediation services are delivered efficiently, safely, and in compliance with industry regulations and company policies
Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation
Conduct regular inspections of pest control, termite, and moisture remediation work performed by technicians to maintain high service standards
Verify that treatments meet manufacturer specifications, warranty requirements, and state guidelines
Handle customer interactions on-site, addressing concerns, explaining termite and moisture control solutions, and ensuring satisfaction
Resolve escalated service issues, including warranty claims or follow-up treatments
Train and mentor field technicians on pest control, termite treatment methods (e.g., liquid, bait systems), moisture remediation practices, safety procedures, equipment usage, and customer service skills
Provide ongoing training to keep the team current on industry best practices, inspection techniques, and regulatory updates
Manage inventory levels of pesticides, termiticides, moisture remediation materials (e.g., vapor barriers, dehumidifiers), tools, and equipment
Ensure technicians have the necessary resources and coordinate maintenance and calibration of termite and moisture control equipment
Enforce safety protocols, including confined-space entry and handling of moisture remediation equipment
Conduct safety audits and promote a strong culture of safety across pest control and remediation operations
Maintain accurate records of pest, termite, and moisture remediation services, inspections, and follow-ups
Prepare performance, quality control, and compliance reports for management review
Address technical and operational challenges in pest control, termite treatments, and moisture remediation
Support technicians in resolving complex issues such as persistent infestations, structural moisture damage, or inaccessible treatment areas
Stay updated on evolving pest control, termite, and moisture remediation regulations, treatment methods, and industry best practices
Ensure all field operations comply with local, state, and federal laws
Qualification
Required
Minimum of three years of pest control service experience, with strong knowledge of termite treatment methods and moisture remediation practices preferred
Prior supervisory or operations management experience with a results-driven company
Proven leadership capabilities
State Certified Applicator license or ability to obtain one, with endorsements covering termite work
Knowledge of building construction and crawlspace moisture control systems is a plus
Strong communication skills and the ability to lead teams effectively
Commitment to learning and sharing knowledge with others
Detail-oriented, organized, and customer-focused
Ability to lift up to 50 pounds for handling products, materials, and equipment
Must be able to drive a company vehicle for branch operations, inspections, and site reviews
Ability to work in confined spaces such as crawl spaces and attics, sometimes in high heat, humidity, or other challenging environmental conditions
Capable of kneeling, crouching, crawling, and climbing ladders as required for inspections and moisture remediation work
Comfortable with potential exposure to dust, insulation, pests, and low-clearance areas during inspections
Willingness to work occasional Saturdays per branch schedule and additional days based on business needs
Company
Aruza Pest Control
Aruza provides both residential and industrial pest control solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-07Acquired
Leadership Team
Andrew Beck
Chief Executive Officer
Joshua Langdon
Chief Operating Officer
Company data provided by crunchbase