JPMorganChase · 5 hours ago
Program Delivery Associate II
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expJPMorgan Chase is a leading financial services firm dedicated to operational excellence. As a Program Delivery Associate II within Performance Consulting, you will drive operational excellence and deliver client solutions that optimize efficiency and enhance service delivery through process improvement, change management, and project management.
Asset ManagementBankingFinancial Services
Responsibilities
Support Operational Excellence initiatives through client engagements and certification
Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements
Implement change management strategies to facilitate organizational transformation and ensure smooth transitions
Prepare and maintain documentation to support internal audit readiness and compliance with control standards
Communicate with stakeholders to align project goals and deliverables with organizational needs
Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed
Develop and apply AI-driven process models and training materials to support operational improvements
Qualification
Required
Undergraduate degree in a related field such as Business, Engineering, or Data Science
3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices
Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements
Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact
Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs
Preferred
Advanced degree in a related field such as Business, Engineering, or Data Science
Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management
Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness
Familiarity with AI technologies and digital process tools to drive innovation and efficiency
Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation
Strong interpersonal skills to foster collaboration and build relationships across diverse teams
Ability to adapt to changing environments and lead initiatives that drive continuous improvement
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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