Mass Markets · 3 months ago
Bank Customer Care Agent (Full-Time & Experienced)
US-NM-Las Cruces
Full-time
Onsite
Mid Level
3+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a Bank Customer Care Agent to provide support for banking customers by resolving inquiries and assisting with banking processes while ensuring a best-in-class customer experience.
ConsultingInformation Technology
Responsibilities
Respond to inbound calls, emails, and live chats in a professional and timely manner
Understand customer needs and provide accurate, effective solutions
Escalate complex issues to appropriate teams when necessary
Ensure first-call resolution through active listening and problem-solving
Follow client-specific procedures and maintain a courteous approach at all times
Use internal knowledge bases and training to answer customer questions
Maintain accurate and detailed records in CRM systems
Handle financial inquiries with strict adherence to confidentiality and compliance standards
Follow all scripts, policies, and procedures
Meet attendance and training requirements consistently
Qualification
Required
Must be 18 years or older
High School Diploma or equivalent required
Minimum 3 years of experience in a call center environment
At least 1 year in a customer service role
Ability to multitask across multiple systems while on calls
Typing speed of 30–45 WPM
Fluent in English (spoken and written)
Comfortable with Windows PC applications and able to learn new systems
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
Strong organizational, written, and verbal communication skills
Customer-focused with empathy, patience, and responsiveness
Reliable and punctual with a strong work ethic
Skilled in conflict resolution and decision-making
Able to thrive in a fast-paced, dynamic environment
Excellent interpersonal skills and a collaborative mindset
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase