Global Service Tech I jobs in United States
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Ashley Furniture Industries ยท 3 months ago

Global Service Tech I

positionSaltillo, MS
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Ashley Furniture Industries is seeking a Global Services Tech I to provide comprehensive technical support for end-users across the organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

FurnitureManufacturing
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H1B Sponsor Likelynote

Responsibilities

Manage IT ticketing system for hardware and software issues
Image and deploy desktops, laptops, and tablets
Troubleshoot end-user technical issues across multiple platforms
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Support barcode scanner operations
Assist with network cabling installation and maintenance
Configure and troubleshoot software applications
Monitor IT asset inventory
Track warranty periods
Maintain equipment documentation
Support system installations
Coordinate with vendors on IT systems
Follow established escalation procedures
Collaborate with GTS2+ technicians
Maintain professional communication with all stakeholders
Support cross-functional teams

Qualification

Technical support experienceHardware/software troubleshootingDesktop imagingDeploymentTicketing system proficiencyBasic networking knowledgePrinter system maintenanceNetwork cabling experienceAsset managementCustomer service orientationCommunication abilitiesProblem-solving capabilitiesTeam collaborationTime managementDocumentation expertiseAttention to detailOrganizational skillsCustomer-focused mindset

Required

Technical support experience
Hardware/software troubleshooting skills
Strong customer service orientation
Basic networking knowledge
Equipment maintenance experience
Desktop imaging and deployment
Printer system maintenance
Network cabling experience
Asset management
Ticketing system proficiency
Excellent communication abilities
Problem-solving capabilities
Team collaboration
Time management
Documentation expertise
Ability to use ladders and lifts
Cable installation capabilities
Equipment handling proficiency
Commitment to company core values
Professional demeanor
Attention to detail
Organizational skills
Customer-focused mindset

Company

Ashley Furniture Industries

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Ashley Furniture Industries is the furniture manufacturer, delivering home furnishing values, stylish furnishings, and home decor.
dateFounded in 1945
location
Arcadia, Wisconsin, USA
people-size10001+ employees
web-link
https://www.ashleyfurnitureindustriesllc.com

H1B Sponsorship

Ashley Furniture Industries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (24)
2023 (19)
2022 (40)
2021 (39)
2020 (23)

Funding

Current Stage
Late Stage

Leadership Team

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Richard Teachout
Chief Technology Officer
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Recent News

Seattle TechFlash
Ashley Furniture makes $70 million warehouse buy
2025-12-14
EIN Presswire
Coaster Market Forecast to Hit USD 1.03 Billion by 2032: Market Size, Growth, Demand and Competitive Analysis Reported
2025-11-18
PR Newswire
Ashley Welcomes Nearly 1,000 Students Nationwide for Manufacturing Month Tours
2025-10-30
Company data provided by crunchbase