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AssistRx · 3 months ago

Pharmacy - Patient Care Coordinator - Hiring ASAP

Overland Park, KS

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

AssistRx is a company that provides life sciences solutions to improve patient outcomes. They are seeking a Patient Care Coordinator to serve as the first point of contact for patients, assess their needs, and coordinate with healthcare providers to ensure effective care delivery.

Health CareInformation Technology

No H1B

Responsibilities

Receiving and triaging inbound phone calls

Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate

Record activities in the patient database and follow up to secure services for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met

Schedule prescription shipments directly with patients, physician’s offices, or patient affiliates

Receiving and completing scheduling calls via dialer or outbound queues

Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary

Contacting physicians for missing or required information

Processes document intake queue for pharmacy technician processing

Prepares shipping materials for packing stations

Performs other related duties as assigned by management

Qualification

Communication skillsMicrosoft OfficeCustomer serviceDependabilityInterpersonal skillsTeamwork

Required

High school diploma, general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience

Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)

Good communication skills, both written & verbal, preferred

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

The PCC is able to handle inbound and outbound calls, triage as appropriate and complete scheduling tasks

The PCC is able to update patient demographics, prescriber demographics and pertinent information for the pharmacy profile

The PCC is able to prepare documentation for pharmacy technician processing; including but not limited to demographics and plan information

The PCC demonstrates ability to communicate effectively with health care providers to obtain missing information

The PCC is able to prepare shipping materials for packing

Continually required to stand

Continually required to walk

Continually required to sit

Continually required to utilize hand and finger dexterity

Continually required to talk or hear

While performing the duties of this job, the noise level in the work environment is usually moderate

The employee must continually lift and/or move up to 50 pounds