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Courser · 3 hours ago

Sales Engineer

Tampa, FL

Full-time

Onsite

Senior Level

5+ years exp

COURSER accelerates the growth of IT service provider companies by forging dynamic partnerships and delivering impactful solutions. The Pre-Sales Engineer works closely with the sales team to design, present, and refine IT solutions that meet the unique needs of potential clients, ensuring alignment with client requirements and MSP capabilities.

Information Technology & Services

Responsibilities

Collaborate with account managers and sales teams to understand client requirements and propose appropriate technical solutions

Design tailored solutions that address specific client challenges, including network, server, cloud, and cybersecurity needs

Assist in preparing proposals, statements of work, and other documentation to support the sales process

Conduct technical assessments and discovery sessions with prospective clients to gather requirements and assess existing environments

Evaluate client infrastructure to determine potential areas for improvement and recommend solutions that fit their needs

Create technical architecture diagrams and documentation that outline the proposed solutions

Conduct product demonstrations and presentations to showcase MSP services and technologies to prospective clients

Articulate the technical features, benefits, and advantages of MSP solutions in a clear and compelling manner

Customize presentations to address client-specific needs, highlighting how solutions solve their challenges

Act as a liaison between sales and technical teams to ensure a smooth transition from pre-sales to project delivery

Provide technical expertise during client meetings, assisting account managers in responding to questions and addressing concerns

Work with project and support teams to verify that proposed solutions can be implemented effectively

Build and maintain strong relationships with prospective clients, acting as a trusted technical advisor throughout the sales cycle

Provide timely follow-up and support to address client questions, concerns, and technical challenges

Gather client feedback to inform improvements in pre-sales processes and solution offerings

Stay current with industry trends, emerging technologies, and best practices in managed IT services

Maintain expertise in MSP offerings and ensure the ability to communicate the technical value of new and existing solutions

Participate in training and professional development to expand knowledge of the MSP’s services and technology landscape

Qualification

Pre-sales engineeringSolution designNetwork infrastructureCloud platformsCybersecurityTechnical consultingVirtualization technologiesDiagramming toolsAWSAzureMicrosoft Certified Azure Solutions ArchitectCisco Certified Network AssociateCompTIA Security+Multitasking abilitiesCommunication skillsInterpersonal skillsOrganizational skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or a related field preferred

5+ years of experience in IT, with a focus on pre-sales engineering, solution design, or technical consulting

Strong knowledge of network infrastructure, servers, storage, cloud platforms (AWS, Azure), and cybersecurity

Proficiency in designing and architecting IT solutions, including hybrid environments and security configurations

Familiarity with virtualization technologies (VMware, Hyper-V) and cloud migration strategies

Experience with diagramming and documentation tools (e.g., Visio) to develop technical proposals

Demonstrated experience in an MSP or similar client-focused IT environment

Proven ability to understand complex client requirements and develop appropriate technical solutions

Strong communication and presentation skills, capable of articulating technical concepts to non-technical audiences

Excellent interpersonal and relationship-building skills, with a client-first approach

Strong organizational and multitasking abilities, with attention to detail and a focus on quality

Ability to work collaboratively with sales and technical teams to achieve common goals

Preferred

Microsoft Certified: Azure Solutions Architect

Cisco Certified Network Associate (CCNA) or similar networking certification

CompTIA Security+ or other relevant certifications to demonstrate knowledge in cybersecurity

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.