ROI Rocket · 9 hours ago
Director, Account Management - Consulting
Boston, MA
Full-time
Onsite
Director/Executive
$180K/yr - $220K/yr
8+ years expROI Rocket is a company that empowers businesses with insights and strategies to excel in the market. The Director, Account Management for the Consultancy Services team is responsible for overseeing and growing client accounts, ensuring operational excellence, and driving revenue growth through strategic oversight and client engagement.
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Responsibilities
Oversee and optimize day-to-day management of account teams across outreach, response management, fielding, and follow-up
Overhaul, and where necessary, establish scalable processes, SLAs, and operating rhythms to ensure consistent, high-quality execution across client engagements
Identify and size growth opportunities within our partner consulting firms by office, practice area, and individual stakeholder
Translate opportunities into targeted outreach and account plans, aligning team focus to maximize revenue and profitability
Define the outcomes required for growth and the behaviors necessary within the respective firms to drive those outcomes; formulate hypotheses and strategies to influence and reinforce those behaviors
Demonstrate ownership of respective book of business, including both revenue growth targets and gross profitability metrics, such that the Director will be the personified driver of this account in the organization
Provide leadership and mentorship to senior team members; strengthen IC excellence while building a culture of accountability and growth
Coach Project Managers on execution quality, stakeholder management, issue framing, and crisp communication
Represent the team and company with professionalism and confidence; cultivate deep relationships across Bain at all levels of seniority
Leverage consulting toolkits (hypothesis driven problem solving, MECE structuring, synthesis) to guide conversations and unlock opportunities
Willingness to travel at least 8 nights per month to strengthen client relationships and pursue growth opportunities
Qualification
Required
Top-tier consulting background: Former Bain, BCG, or McKinsey strongly preferred
Postgraduate experience: 4+ years postgraduate (e.g., post-MBA or advanced degree) with demonstrated progression
Client-facing credibility: At least 1 year embedded with or leading a client-facing team; private equity diligence experience strongly preferred
Insights & analytics: At least 1 year embedded with or partnering closely with a centralized insights/analytics team
Answer first problem solving: Outstanding analytical, synthesis, and problem solving skills; demonstrates the ability to use data and visualization to support a clear narrative that directly answers client questions (data/viz as means to the answer, not the end itself)
Collaborative leadership: Proven ability to work within and lead cross-functional teams, drawing on the talents of multiple contributors and stakeholders to deliver client outcomes
Working style: Seeks a smaller, more nimble, less hierarchical environment to apply skills, solve problems, build client relationships, and develop entrepreneurial talents
Bachelor's degree in Business, Marketing, or related field; Master's degree or MBA preferred
8–12 years of experience in account management, consulting, or client services within professional services
Demonstrated success overseeing large, complex client books and driving strategic growth initiatives
Exceptional strategic thinking and structured problem solving; strength in hypothesis development, testing, and synthesis
Outstanding communication and relationship building skills; able to engage and influence senior client stakeholders
Strong analytical orientation with experience shaping stakeholder behaviors and outcomes through targeted strategies
Ability to travel at least 8 nights per month
Benefits
Flexible vacation policy – take the time you need to recharge
Comprehensive health, vision & dental insurance
401k with company contribution
Commuter benefits
Opportunity for career progression with plenty of room for personal growth
Company
ROI Rocket
Founded in 2002, ROI Rocket provides full-service research, marketing and sales automation, and digital agency support to consultants, investors, corporate clients, and the research community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Noah Seton
Senior Partner
Company data provided by crunchbase