Jacobs · 5 hours ago
ServiceNow Team Lead
Dallas, TX
Full-time
Onsite
Senior Level
$140K/yr - $180K/yr
5+ years expJacobs is a company focused on solving critical problems for thriving cities and resilient environments. The ServiceNow Team Lead will oversee a team of ServiceNow professionals, manage incoming work, and serve as the primary point of contact for customers to ensure their needs are met, while delivering high-quality solutions on the ServiceNow platform.
Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate
Responsibilities
Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery
Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines
Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction
Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development
Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives
Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality
Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery
Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery
Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules)
2+ years in a leadership or team lead role, managing technical teams
Proven experience in customer-facing roles, with strong communication skills
ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred)
Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations)
Familiarity with ITIL processes (e.g., Incident, Problem, Change Management)
Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs
Strong leadership and team management abilities
Excellent verbal and written communication skills for engaging with customers and stakeholders
Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment
Preferred
Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development)
Benefits
Medical
Dental
Vision
Basic life insurance
401(k) plan
Ability to purchase company stock at a discount
Deferred compensation plan
Executive Deferral Plan
Unlimited U.S. Personalized Paid Time Off (PPTO)
Seven paid holidays
One floating holiday
Caregiver leave
Merit increases
Performance discretionary bonus
Stock
Company
Jacobs
Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world.
10001+ employees
H1B Sponsorship
Jacobs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (6)
2022 (13)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$1.1B2023-08-18Post Ipo Debt· $600M
2023-02-16Post Ipo Debt· $500M
1980-09-26IPO
Leadership Team
Bob Pragada
Chair & Chief Executive Officer at Jacobs
Paul Friedman
CTO, StreetLight Data
Recent News
2025-11-26
Company data provided by crunchbase