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Campbell University · 3 months ago

Student Financial Services Coordinator-Level 1

Lillington, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Campbell University is seeking a Student Financial Services Coordinator - Level 1 to support the Bursar's Office. The role involves providing accurate and courteous responses to inquiries from students and families regarding financial aid and student accounts while assisting in the overall functions of Student Financial Services.

EducationHigher EducationUniversities

H1B Sponsor Likely

Responsibilities

Exhibit a courteous manner and demonstrate excellent problem-solving skills when responding to inquiries via email, telephone, text messaging, and in person

Provide information to students and families regarding financial aid options and resources, processes for requesting aid, and eligibility requirements for receiving and maintaining aid

Assist students and families regarding their financial aid and student accounts; answer questions and help resolve concerns; refer as appropriate

Monitor and coordinate front-end cashiering operations to include entering student account payments, receiving departmental deposits, daily reconciliation of the cash drawer, preparation of daily deposits, and investigation and resolution of any balance discrepancies

Manage Creek Buck accounts for students, staff and faculty accounts

Work cooperatively with representatives from colleges and departments across campus to help facilitate an efficient, seamless and pleasant financial aid and student account experience for students/families

Provide administrative support for the Bursar’s or Financial Aid office as needed to meet student financial services goals and objectives

Safeguard and protect student information in accordance with federal requirements and university policy

Participate and support graduation, freshmen orientation and registration activities

Maintain a professional appearance and demeanor at all times

Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IV-Cash Management Regulations, Title IX, and Information Security, including FERPA and other state and federal guidelines

Qualification

Customer serviceStudent financial servicesCashiering operationsEllucian ColleagueTouchNet softwareAccounting principlesMicrosoft Office SuiteInterpersonal skillsCommunication skillsConfidentialityAdaptability

Required

High School diploma or GED and 5 years proven customer service, banking, or student financial services, required

Familiarity with federal and university policies and regulations relating to financial aid and student accounts

Knowledgeable regarding basic accounting principles

Excellent interpersonal and customer service skills

Ability to communicate effectively to all groups through both oral and written channels

Ability to maintain strict confidentiality is essential

Manage multiple concurrent tasks and meet set deadlines with attention to detail and accuracy

Competent in Microsoft Office Suite and standard methods of digital communication such as web/text/chat platforms

Comprehensive computer skills, with the ability to learn and utilize new and emerging technology

Demonstrate tact, a positive attitude, courtesy and discretion in dealing with university officials, faculty, staff, students, parents, alumni, and the public

Work independently as well as function effectively in a team and within a diverse group of people

Exercise good judgment in complex, new and/or stressful situations

Adaptability, flexibility and a willingness to work in a changing environment

Availability to work flexible hours which may include occasional evening or weekend hours and special events

This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University

Preferred

Associates degree in business-related field and 3 years' experience in student financial services, or BS in business-related field with 1 years of experience in student financial services, desired

Ellucian Colleague software experience, desired

TouchNet software experience, desired

Experience in a higher education or non-profit sector is also desired

Active NC Notary Public or willingness to obtain notary certification within 6 months of hire, desired

Company

Campbell University

Campbell University is a school in Buies Creek.

Founded in 1887

Buies Creek, North Carolina, USA

1001-5000 employees

https://www.campbell.edu/

H1B Sponsorship

Campbell University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)