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Spectrum · 5 hours ago

Supervisor, Residential Inbound Sales

St Ann, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

Spectrum provides superior communication and entertainment products for residential and business customers. The Supervisor is responsible for coaching and developing a team of Inbound Sales Representatives to meet and exceed sales goals in a fast-paced, customer-focused environment.

Digital EntertainmentInternetTelecommunications

No H1B

Hiring Manager

Nichol Thomas

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment

Develop new sales strategies within the call center to maximize opportunities

Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture

Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews

Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care

Perform other duties as requested

Qualification

Sales coachingTeam developmentInside sales experienceVoiceDataTV productsPerformance reviewsRecruitingAdministrative dutiesEnglish proficiency

Required

Ability to read, write, speak and understand English

Ability to recruit, develop, maintain and optimize a team of sales professionals

Knowledge of voice, data and television products and services

High School diploma or equivalent

Inside Sales experience, commercial experience preferred - 2-3

Supervisory experience preferred, preferably in an inside sales capacity - 1-2

Preferred

2+ years post high school education preferred

Benefits

Comprehensive pay and benefits package

Supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees