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Capital One · 3 months ago

Senior Manager, Product Management, Card Collections Experience Segmentation Lead

McLean, VA

Full-time

Onsite

Senior Level

$193K/yr - $220K/yr

5+ years exp

Capital One is a leading financial services company focused on modernizing technology and caring for vulnerable customers. The Senior Manager, Product Management, Card Collections Experience Segmentation Lead will drive the development of personalized, segmented experiences for customers facing financial difficulties, collaborating with various teams to enhance customer engagement and business outcomes.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Work with design, marketing, operations, legal, compliance, business analysts, and data scientists to envision the future destination of segmented Collections experiences and bring those visions to life

Qualification

Product managementConsumer digital experiencesStructured product experimentsStakeholder managementQuantitative analysisClear communicationProblem solvingTeam leadership

Required

At least 5 years of experience working in Product Management

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership

Preferred

Product management experience driving best-in-class consumer digital experiences

Passion for innovation in the financial services industry

Excellence in clear communication and storytelling via slides, PRDs, and other product artifacts

Exceptional judgment and stakeholder management skills to create a unified customer experience roadmap that balances short-term demands with long term vision

Experience in running structured product experiments (A/B tests, multi-armed bandits)

Comfort with deep partnership with a broad coalition of functions

Willingness to challenge the status quo by being truth seeking and rigorous in problem solving

Deep respect for the importance of keeping our promises to customers and doing so in a provably well-managed way

Aspirations to be a general manager who owns key results and is willing to roll up their sleeves to drive outcomes