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North Star Behavioral Health · 4 months ago

Associate Software Engineer

KING OF PRUSSIA, Pennsylvania

Full-time

Onsite

New Grad, Entry Level

0+ years exp

North Star Behavioral Health is one of the nation’s largest providers of hospital and healthcare services, recognized for its performance and growth. They are seeking an Associate Software Engineer to support the implementation, testing, documentation, and support of integration processes within the organization, specifically focusing on Cerner-based applications.

Health Care

Responsibilities

Communicates with users, vendors, and IS staff to develop/modify system specifications

Supports the implementation of applications and prepares the appropriate documentation

Performs system testing and documentation for all phases of the application development life cycle

Performs Q/A on application functionality

Monitors, researches and resolves implementation-related Customer Support Center Tickets

Adheres to appropriate UHS Project Management standards

Ensures strict adherence to work plans, reporting all serious deviations to management

Trains users in application use as needed

Designs solutions for applications and prepares the appropriate documentation

Assists in recommending application solutions to meet business needs

Constructs and schedules automated processes

Actively contributes to on-going process improvement

Monitors, researches, and resolves Customer Support Center Tickets

Adheres to UHS Service Level and Change Management Policies

Provides on-call support as scheduled

Establishes and maintains regular communications with user community

Identifies potential system problems and proposes ways to avert them

Creates and maintains effective program documentation

Participates in new development, maintenance and enhancement for integration processes

Troubleshoots and resolves customer problems of various complexities such as code defects, application configurations, networking or other issues commonly encountered

Sets up and configures application settings and permissions

Provides regular updates to customer of ongoing troubleshooting and resolution efforts

Updates knowledge base as issues are discovered and resolved

Maintains Service Excellence principles

Prepares and submits status reports to supervisor as required

Keeps management well informed of activities, needs, problems

Adheres to structured programming, analysis, and design techniques

Provides training where applicable

Qualification

SQLETLObject-oriented developmentRDBMS methodologyProject managementCustomer serviceMulti-taskingCommunication

Required

This position requires a Bachelor's degree in Computer Science, Information Systems or a related field and an understanding of SQL, object-oriented development, RDBMS methodology, ETL, FTP, development life cycle, source control methodologies, and project management

No working experience is required, up to one year of experience would enhance the skills and abilities necessary to perform this job

Knowledge of current database functionality and development methodologies

Knowledgeable in the use and definition of relational databases

Knowledge of system application implementation, enhancement and support methods and practices

Knowledge of computer systems analysis and programming techniques and procedures, including consulting with users to determine software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications

Knowledge of IS standards and quality methods and metrics

Knowledge of project management methods

General familiarity of user business practices, concepts, and terminology sufficient to support the applications

Excellent written and verbal communication skills

Working knowledge of all aspects of the project development life cycle

Excellent customer service skills

Ability to multi-task while effectively managing time and meeting deadlines