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Onto Innovation · 5 hours ago

Senior Technical Support Engineer

Bloomington, MN

Full-time

Hybrid

Senior Level

5+ years exp

Onto Innovation is a leader in process control within the semiconductor industry, and they are seeking a Senior Technical Support Engineer to provide expert technical support to customers. The role involves hardware support, communication with customers, and contributing to product development and improvement.

3D TechnologyManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites

Develop and effectively communicate with internal and external customers on plans of action and results

Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers

Provide on the job training to Field Service Engineers

Provide Field Service input to New Product Development through design reviews and testing

Provide support of documentation development and qualification criteria during New Product Introduction

Provide occasional support of field service activities in a field service engineer capacity

Must be able to remain in a stationary position for lengthy periods of time

Constantly positions self to access serviceable areas in a cleanroom environment

Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment