University of San Francisco · 3 months ago
Director Enrollment Operations
USF Hilltop Campus
Full-time
Hybrid
Lead/Staff, Director/Executive
$95K/yr - $105K/yr
5+ years expThe University of San Francisco is seeking a Director of Enrollment Operations for the School of Nursing and Health Professions. This role involves developing and managing graduate marketing, recruitment, and admissions operations while collaborating with university leaders to drive enrollment growth and maintain data integrity.
EducationHigher EducationUniversities
Responsibilities
Develops annual data driven, strategic annual enrollment goals in partnership with the Dean, Senior Associate Dean, Associate Deans, Program Directors and other Key Stakeholders
Develops, implements, and oversees effective strategies for the graduate enrollment funnel to meet the graduate enrollment goals of the SONHP
Responsible for the development of a strategic plan that identifies key performance indicators for the graduate enrollment funnel ensuring that enrollment efforts are aligned with institutional goals and are effectively communicated internally
Maintains current knowledge of admissions and recruitment trends by participating in national professional events and organizations. Draws from best practices and emerging strategies in admissions and recruitment from higher education as well as develops or applies innovations in this area that can be drawn from other fields or disciplines
Ensures the creation of an annual marketing communications and recruitment plan, marketing and recruitment calendar, and executes a comprehensive array of enrollment marketing tactics to meet the school’s strategic enrollment goals
Develops data-driven enrollment forecasts, projections, and action plans to ensure enrollment goals are met and that strategies position the school effectively in the market
Provides visionary and operational leadership in effective communication strategy for enrollment through initiatives that are contemporary, on brand, relevant, and serve to provide greater visibility of USF to prospective students
Oversees the production of fully-integrated marketing campaigns including social media, digital, TV, radio, and print advertisements, brochures, web content, success stories, articles, and press releases
Keeps team informed of market trends and competition through bench-marking, research, surveys, and overall market
Produces reports that track, analyze and evaluate metrics, trends, and progress of student applications and conversion rates
Oversees management of the recruitment database and associated processes, such as tracking marketing and event data and managing content websites that serve the prospective student population
Collaborates directly with Operations and Associate Deans in their coordination of the annual admissions calendar and the review of application, scholarship, and fellowship opportunities
Develops relationships with all lead sources to ensure maximum exposure for the School
Fosters cross collaboration and relationship development across campus
Establishes and executes a supportive operational plan to ensure effective execution of the enrollment plan
Monitors enrollment processes for efficiency and improvement, as well as manages budgetary dollars related to graduate enrollment
Develops and optimizes strategies, P&Ps and structure to maintain data, documents and reports for online application and enrollment processing on multiple systems – Slate, Banner, Tableau and any additional application systems
Provides accurate and comprehensive reports to the School's leadership team regarding progress toward goals, as well as results
Manages and maintains daily operations of the SONHP enrollment team by establishing and implementing written policies and procedures (P&P) for processing applications and admission decisions for graduate programs, including application verification, assignment to faculty review, preparation of admission packets, applicant communications, admission decision entry into Slate and any additional application systems, tracking tuition deposits, and receipt and verification of final transcripts for domestic and international students
Organizes and participates in programs that involve prospective students, often serving as the first point of contact for students and their families
Manages relationships and contracts with vendors associated with graduate admission (WebAdmit, Verse, etc.)
Responsible for the Graduate Enrollment fiscal budget in compliance with higher education recruitment and admission policies and practices, and applicable University, state and federal regulations
Leads by developing, supervising, and training a team of graduate enrollment staff that focus on the full graduate enrollment management cycle from prospect to admit to enrolled and retained
Trains, manages, and leads a marketing, recruitment, communications and admissions team of 4 full time employees and some student workers
Provides personnel management, supervision, direction, and guidance to staff, including performance appraisal, coaching, and professional development
Develops and maintains responsibility for the marketing and recruitment budget and works closely with the Senior Associate Dean
Leads and cultivates a culture of service, enthusiasm, and commitment to applicants, students, and the School as a whole
Expresses understanding of and commitment to School mission, vision and values
Participates and serves on various college committees and task forces
Qualification
Required
Bachelor's Degree required
Minimum five years of experience in University graduate or undergraduate recruitment or admissions environment
Detail oriented and highly organized, with ability to balance competing priorities
Excellent oral and written communication skills
Strong interpersonal and client relationship skills, including the ability to work with a highly diverse population of students, staff and faculty
Strong project management skills; follows through and meets deadlines
Strong interpersonal skills, including the ability to exchange non-routine information using tact and persuasion and the ability to work with a highly diverse constituency
Ability to travel for recruitment purposes to conferences and other events as needed
Preferred
Master's Degree preferred
Company
University of San Francisco
University of San Francisco is a private Jesuit university that offers higher education programs and courses.
1001-5000 employees
H1B Sponsorship
University of San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (11)
2022 (9)
2021 (4)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Eileen Chia Ching Fung
Provost and Vice President of Academic Affairs
Recent News
24-7 Press Release Newswire
2025-10-09
2025-10-05
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