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RF Connect · 3 months ago

Field Engineer (RF/DAS Maintenance - NE/CT)

New Haven, CT

Full-time

Onsite

Senior Level

5+ years exp

RF Connect is a team of industry leaders transforming connectivity, seeking motivated and experienced team members. As a Field Engineer, you will support the pre/post-sale monitoring and maintenance process for advanced Distributed Antenna Systems (DAS) and other communication systems, conducting facility surveys and ensuring compliance with installation specifications.

Information TechnologyInternetNetwork HardwareWireless

No H1B

Responsibilities

Work with team leaders & senior engineers in the direction, assignment, and completion of deployment engineering tasks for RF Connect’s pre and post sales DAS and general RF business for customers in the service area (Norwich/New Haven CT)

Perform and fulfill the operation of project Warranty, Monitoring and Maintenance contracts for customers in the service area

Ensure Service Level Agreements (SLA) and delivery dates are met for the maintenance contract and RF deployment activities for customers in the service area

Work with Tier 1 NOC Engineers to provide Tier 2 and Tier 3 support for customers in the service area

Provide pre-sales support by conducting site evaluations to assess coverage and facility conditions and DAS constructability as necessary

Collect and process data with mobile software and phones for both baseline benchmarking and post-DAS verification

Post-Install commissioning and optimization as required

Perform CW/RF path lost testing to validate system designs on customer premises

Prepare and review of BOMs as needed

Document designs and follow-up with project support during Deployment phase

Assist and help define best practices to ensure that RF Connect meets maintenance SLA(s) for our customers in the service area; customers are 24/7/365 critical needs operations

Work with Project Managers to maintain and beat project budgets for services performed and deployments

Perform on-site site surveys to include constructability and RF benchmarking as required

Balance competing requirements between projects, PMs, Sales, Maintenance SLAs, and find solutions to provide services while balancing business needs

Assist as needed in finding subcontractors to flow down SLA agreements in the local market and complete agreements with them for delivery of Maintenance package support

Qualification

Telecommunications experienceWireless RF systemsDAS knowledgeTechnical knowledgeCustomer relationship skillsAnalytical skillsMicrosoft OfficeTeam-oriented communicationIBwave familiarityAutoCAD familiarityAttention to detailLeadership skillsTime management

Required

At least 5 years of experience in a telecommunications role and systems environment (RF, DAS, or Wireless)

Previous field experience in a complex technology and systems environment

Technical knowledge and ability to establish and apply processes and solutions

Wireless RF systems

Attention to detail

Administrative timeliness and excellence

Proven superior customer relationship skills

Analytical and problem-solving skills

Leadership by example

Responsible for all test equipment, tools, vehicles, (location, condition, calibrations etc.)

Microsoft Office applications

Demonstrated organization skills, time management, attention to detail, team-oriented communication skills, and ability to meet deadlines are strongly preferred

Bachelor's degree in Electronics or Computer Science (or related field), and/or equivalent experience/certifications, or working towards a degree

Knowledge of DAS OEMs – Commscope/Andrew, Corning/Mobile Access, JMA, ADRF, SOLID (any existing certifications a plus)

Familiarity with iBwave, JDSU, Invex, AutoCAD

Must be capable of lifting within regulatory limits

This position sometimes operates in commercial construction sites, hospitals, and occupied commercial & government buildings. Some activities require the use of a ladder or lift and standing or walking for extended periods of time. When in the office uses standard office equipment such as computers, phones, photocopiers, etc

Job Type: Full-time

Job Location: Norwich/New Haven Metro Area, CT, USA; only US-based candidates with US work authorization considered, no outside recruiters

Education Level: High School Diploma (or equivalent)

Travel: Regular local customer site support travel required, occasional national travel as needed to support the business/department