Floor & Decor · 1 hour ago
Customer Service Supervisor
Homewood, AL
Full-time
Onsite
Entry, Mid Level
1+ years expFloor & Decor is a leading retailer in the home improvement industry, and they are seeking a Customer Service Supervisor to oversee the cashiering and customer service functions. This role involves training and developing Customer Service Associates while ensuring exceptional customer experiences and compliance with company policies.
Home DecorHome ImprovementRetail
Responsibilities
Customer Service
A member of the store Junior Management Team
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service
Greet every customer in a helpful and courteous manner
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Process customers at checkout using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Open and close registers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Review and assess the performance of associates on a timely basis
Train, develop and supervise and define workload for associates
Monitor associate retention and career development; communicate ideas to General Manager
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
Ensure compliance to scheduling, hiring, payroll and business planning processes
Monitor, maintain and follow company policies; support company expectations and systems
Qualification
Required
One year customer service/cashier supervisory experience and proven ability direct operations
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Demonstrated proficiency in training associates
Excellent communication, delegation, follow-up, and analytical skills
Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency
Benefits
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs. annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate’s choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Company
Floor & Decor
Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-26IPO
2010-11-29Acquired
Leadership Team
Bryan Langley
Executive Vice President and Chief Financial Officer
John Adamson
SVP and Chief Information Officer
Recent News
2025-12-26
2025-12-12
2025-11-21
Company data provided by crunchbase