Assembled · 6 hours ago
Software Engineer - AI Infrastructure
New York, United States
Full-time
Hybrid
Senior Level
6+ years expAssembled is a company that provides a unified platform for customer support, effectively balancing human agents and AI. They are seeking a Software Engineer to join their Infrastructure team, responsible for building and operating the core systems that power their AI agent platform, ensuring it is fast, reliable, and secure.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
We manage and scale the infrastructure that serves LLM-powered agents across chat, email, and voice. This includes selecting inference strategies, integrating with model providers (e.g. OpenAI, Anthropic), and dynamically routing traffic for performance and cost efficiency
Assist relies heavily on dynamically generated prompts and semantic search across support content. The team owns highly-available, fast-access storage and indexing layers optimized for real-time AI interactions
Enterprises expect strict guardrails around AI use. We’re building systems like network-level intrusion detection (IDS/IPS), audit logging, and LLM usage policy enforcement to meet these expectations and unlock new sales channels
We operate systems that surface key metrics—token usage, latency, cost per response, and quality signals—so the Assist team can continuously improve Assist’s performance and accuracy
We are beginning to explore and evangelize the use of AI to accelerate internal engineering workflows—through internal chat agents, pair programming tools, and intelligent automation for deployment, debugging, and on-call
Qualification
Required
6+ years of engineering experience, with past ownership of high-scale, production-critical infrastructure
Experience with distributed systems and container orchestration (especially Kubernetes)
Worked with AI/ML platforms or are excited to build foundational infrastructure for LLM-based applications
Thrive in fast-paced environments with shifting requirements and ambiguous problem spaces
Motivated by impact, enjoy deep technical challenges, and want to work cross-functionally across security, AI, and product
Strong familiarity with one or more parts of our tech stack: Cloud provider: AWS, Orchestration: Kubernetes + Karpenter, LLM integration: Experience with OpenAI, Anthropic, or open-source model serving (e.g., vLLM, HuggingFace TGI, Ray Serve), Prompt & embedding infrastructure: Vector databases (e.g., Pinecone, Weaviate, PGVector), semantic search, prompt templating systems, Datastores: Postgres + PgBouncer, Snowflake, Redis, Languages: Go and Python, Monitoring & CI/CD: Datadog, Mezmo, CloudWatch, Buildkite, CircleCI
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase