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Roto-Rooter Plumbing and Drain Service · 3 months ago

Customer Service Representative-2nd shift

Linthicum, MD

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

Roto-Rooter Plumbing and Drain Service, founded in 1935, is North America's largest plumbing, drain cleaning, and water cleanup services provider. They are seeking a Customer Service Representative for the evening shift at their Baltimore-area call center, responsible for being the first point of contact with customers and assisting them with their plumbing needs.

Customer ServiceService IndustryWater

Responsibilities

Be the first point of contact with our customers

Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems

Data entry, including customer contact information and relevant details concerning their plumbing problems

Schedule a service call based on customer’s availability and convenience

Discuss additional services and products we have available that may be helpful

Be a trusted informational resource for Roto-Rooter customers

Qualification

Customer service focusBilingual skillsAS400 knowledgeCall center experienceMicrosoft WordExcelOrganizedThoroughCommunication skillsAttention to detail

Required

Strong customer service focus

Able to work in a fast-paced environment

Excellent oral and written communication skills

A Working knowledge of Microsoft Word and Excel programs

Self-starter who is organized and thorough with attention to detail

Preferred

Bilingual skills are a plus!

AS400 knowledge is preferred

Prior call center experience is helpful

Benefits

Medical insurance with a Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Company

Roto-Rooter Plumbing and Drain Service

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The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services.

Founded in 1935