Samsara · 3 months ago
Installation Specialist
United States
Full-time
Remote
Mid Level
$75K/yr - $113K/yr
3+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping improve the safety, efficiency, and sustainability of physical operations across various industries. The Installation Specialist role involves overseeing customer installation projects, managing relationships with installation partners, and ensuring high-quality deployments of Samsara's technology.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Oversee customer installation projects, serving as the primary liaison between Samsara, the customer, and installation partners
Assist partners in building project-specific installation guides
Track real-time installation progress, ensuring adherence to the project plan
Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
Provide onsite oversight and project management for large or complex deployments, including site readiness checks and real-time troubleshooting
Identify risks early, propose mitigation strategies, and keep projects on track
Monitor CSAT related to installation events and resolve root causes of dissatisfaction
Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
Serve as a point of contact for escalations and troubleshooting during install phases
Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans
Ensure that the Statement of Work (SOW) is in place, fully understood, and achievable
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
High school diploma required, advanced degree preferred
Must have valid driver's license and be insurable
3+ years experience managing vehicle and/or hardware technology
Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
Basic understanding of electronics and electrical systems
Experience in field operations coordination, implementation, and technical deployment
Strong attention to detail with the ability to manage multiple projects in parallel
Excellent communication and stakeholder management skills
Fluent in English (verbal and written)
Comfortable in a dynamic, fast-paced environment with cross-functional collaboration
Customer travel is expected up to 50-70%
Preferred
Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment)
Has a strong bias for standardization & automation, the ability to think big, with insistence on high standards
Thrives in a fast-paced and change-heavy environment
Possesses strong problem-solving skills and a continuous improvement mindset
Has familiarity or hands-on experience with AI tools to drive operational efficiency
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Much, much more
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase