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CarbonChain · 2 months ago

Customer Success Manager - NYC

New York City, NY, USA

Full-time

Onsite

Mid, Senior Level

$108K/yr - $158K/yr

5+ years exp

CarbonChain is an ambitious series A startup focused on addressing climate challenges through innovative software solutions. They are seeking a Customer Success Manager who will be responsible for driving value for customers, anticipating challenges, and collaborating with teams to ensure a seamless customer experience.

Artificial Intelligence (AI)LogisticsSoftwareSupply Chain Management

No H1B

Responsibilities

Being a trusted partner to strategic accounts to drive value and successful business outcomes

Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)

Winning Executive Sponsors and cultivating Adoption Champions

Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn

Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others

Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain

Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero

Qualification

Customer success managementManagement consultingSustainability expertiseAccount managementDeep customer empathyFirst-principles thinkingOwnership mentalityCollaboration skills

Required

A right to work in the USA (please note this is a hard requirement)

At least 5 years of experience in management consulting, customer success, account management or operations / strategy at a fast-growing startup

Experience in commodities, manufacturing, or sustainability

Happy to work from our Union Square office with our team three days a week

Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment

An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to. Sometimes this will mean doing work that is not in your job description

Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by