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Vida Health · 3 months ago

Clinical Assistant

United States

Full-time

Remote

New Grad, Entry Level

$25/hr - $25/hr

Vida Health is a virtual, personalized obesity care provider that helps patients manage obesity and related conditions. The Clinical Assistant is responsible for reviewing and triaging inquiries to support the efficiency of Vida’s prescribing services while maintaining confidentiality and following HIPAA guidelines.

Health CareMedicalmHealthPersonal HealthTherapeutics

Responsibilities

Assist Vida Medical Providers by reviewing and responding to medical provider chat messages

Triage messages to appropriate parties as needed

Research and address medical provider escalations that come from Vida Member Support Team, Vida Quality Assurance Team and Prior Authorization Submission Team

Manage exception process for restricted drugs with PBM partners

Complete prior authorization forms to support the prescribing of restricted drugs and address issues/escalations related to this process

Collaboratively partner with all providers on the member’s care team as needed

Given the sensitive nature of health information- maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI)

Follow department policies and procedures

Stay up to date on Vida training requirements and communications

Appropriately document hours worked utilizing appropriate ADP pay codes

Perform according to Vida's QA and compliance guidelines in order to provide a safe and consistent experience for Vida members

Message on Vida's provider platform/technology/templates etc

Efficiently utilize cloud technology, such as Slack, Google Suite and Zoom

Limit scope of practice to Vida clinical guidelines

Agree to abide by Vida policies and consents related to services provided to Vida members

Qualification

Telehealth technologyPrior authorization managementUtilization management policiesCommunication skillsCompassionate careMultitaskingOrganizational skillsAttention to detail