Freshworks · 8 hours ago
Principal Solutions Engineer
United States
Full-time
Remote
Lead/Staff
$163K/yr - $234K/yr
10+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. The Principal Solutions Engineer will lead workshops, define value messaging, and collaborate with teams to deliver scalable solutions while mentoring junior members and advising leadership on innovation.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Lead executive alignment workshops across strategic and global accounts
Defines value messaging across C-suite buying committees
Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins
Deliver compelling and customized product demonstrations aligned to map digital transformation using industry use cases, ROI models, and value storytelling
Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions
Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members (IC1–IC3)
Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations
Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements
Advises leadership on innovation, GTM
Qualification
Required
10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
You have an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer
Understands LLM's and can guide customers, team members and products on foundational AI principles
Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar
Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL
Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight
Deep knowledge of APIs, webhooks, integrations, and infrastructure components—able to propose and explain solutions without needing additional support
Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration
Adept at aligning customer needs with Freshworks' platform capabilities, identifying gaps, and working with internal teams to drive innovation
Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences
Strong time management skills—capable of owning multiple deals and workstreams concurrently
Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture
Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events
Bachelor's degree preferred; equivalent experience accepted
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
Small Business Trends
2025-12-31
2025-12-20
Company data provided by crunchbase