Freshworks · 5 hours ago
Lead - Solution Engineer
San Mateo, CA
Full-time
Onsite
Senior Level
$135K/yr - $195K/yr
6+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a Lead Solution Engineer to collaborate with Enterprise customers, support the sales team, and articulate the value of their solutions while continuously developing skills in a fast-paced environment.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Collaborating with our Enterprise customers to identify and address their most critical business challenges
Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals
Gathering requirements effectively to clearly define customer problems
Building and presenting compelling demonstrations of Freshworks products
Articulating the value of Freshworks solutions to a variety of audiences
Embracing lifelong learning and continuously developing your skills
Evangelizing the refreshing user experience offered by the Freshworks platform
Qualification
Required
6-8 years of Solution Engineering experience
Excellent soft skills and presentation abilities; you will rely on these daily!
Proven capability to work on cross-functional teams to address business and technical challenges
Strong verbal, written, presentation, and interpersonal communication skills
Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly
Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply
Preferred
A Bachelor's degree is preferred but not required
Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
Small Business Trends
2025-12-31
2025-12-20
Company data provided by crunchbase