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The Ohio State University Wexner Medical Center · 3 months ago

Registration Coordinator 1

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to enhance their Revenue Cycle operations. This role involves providing accurate information regarding scheduling, insurance verification, and patient interactions to ensure efficient service delivery and customer satisfaction.

Health CareHospitalMedical

Responsibilities

Provide consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures

Schedule return appointments and/or other appointments as assigned

Assure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information

Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction

Solve routine and complex customer problems and know where to direct customers to address specific questions

Communicate regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met

Create a positive first impression

Utilize a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc

Qualification

Customer serviceHealthcare experienceMedical terminologyScheduling systemsInsurance verificationProblem-solvingExcelWindowsInterpersonal skillsVerbal communicationWritten communication

Required

High School Diploma or GED

PC Knowledge

Interpersonal, verbal, and written communication skills

Minimum 6 months experience in customer service or a healthcare environment

Preferred

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content

Medical terminology, coding and third-party reimbursement experience

Ability to work in multiple systems for assigned tasks, management, and reporting

Strong problem-solving and presentation skills

High level of customer service skills

Able to prioritize and coordinate multiple tasks in a busy environment

Company

The Ohio State University Wexner Medical Center

Glassdoor3.6

The Ohio State University Wexner Medical Center is personalizing health care to meet the needs of each patient. It is a sub-organization of The Ohio State University.

Founded in 1834

Columbus, Ohio, USA

10001+ employees