Kona Village, A Rosewood Resort · 3 weeks ago
Spa Receptionist
Hawaii, United States
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrKona Village, A Rosewood Resort is seeking a Spa Receptionist to maintain a professional image and handle guest requests effectively. The role involves managing spa reservations, providing tailored recommendations for treatments, and ensuring outstanding guest service.
Hospitality
Responsibilities
Opening the Spa at the beginning of day checking to ensure that all work from the previous day was completed to standard
Interact with guests, always displaying proper etiquette following Tucker’s Point standards of excellence
Extending a warm personalized welcome to guests/members who enters the Spa and bidding a fond farewell as they leave spa and hotel boutique facilities
Effectively discuss with guests/members their product recommendations as provided by the therapist and provide accurate, detailed information that is tailored to each specific guest/member regarding product purchases. This includes: actively promote the spa, treatments, retail sales at spa & hotel boutique, services, and sessions as well as programs, promotions and/or discounts available
Maintain a clean, safe, fully stocked and well-organized work area
Processing billing for all guests/members including service charges and retail sales using the computerized POS system
Effectively communicate with spa staff regarding daily appointments, requests and special requests
Liaising with guests/members ensuring satisfaction and dealing with guest/member complaints efficiently and effectively ensuring that all guests/members leave the Spa pleased
Reviewing the daily reservation system to ensure effective distribution of services amongst therapists and stylist to maximize occupancy in the Spa
Assist Spa Management with producing reports from SpaSoft system
Perform other administrative/customer service duties as required
Qualification
Required
Reading, writing and oral proficiency in the English language
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
Must be self-motivated
Must work in a safe, prudent and organized manner
Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications
Retail selling and contributing to meeting monthly spa retail sales goals
Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel
Must have knowledge of current spa trends in the industry
Must be able to relate to all levels of management and associates
Must have excellent interpersonal and communication skills
Lead by example and be a mentor for spa associates to follow (in particular reception)
Must have technical awareness and knowledge of a wide variety of Spa treatments and products
Must be open to learning about treatments and concepts that derive from other cultures
Must have knowledge of leadership techniques
Must be capable of training
Working with the spa management team to achieve optimal customer service and also to meet and discuss issues, concerns and praises for the staff
Must be familiar with inventory control and five star customer care
Must have the ability to remain level headed under challenging situations
Ability to maintain discretion and confidentiality of all guests and hotel information at all times
Ability to work cohesively with other departments as part of a team
Preferred
Knowledge of specific spa industry applications is desirable
Company
Kona Village, A Rosewood Resort
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nattha C.
Director Finance Business Partner
Company data provided by crunchbase