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CASE Management Consulting, LLC · 3 months ago

ServiceNow Lead Developer

Springfield, VA

Full-time

Onsite

Senior Level

5+ years exp

Case Management Consulting is seeking a ServiceNow Lead Developer to oversee ServiceNow innovations and configurations. The role involves analyzing business needs, developing technical requirements, and providing technical leadership while ensuring excellent customer service and compliance with policies.

Business DevelopmentConsultingInformation TechnologyManagement ConsultingProject ManagementSoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide software setup across various technical areas

Analyze business needs and develop technical requirements

Build and design application modules, workflows, and catalog requests

Develop and deliver solutions based on ServiceNow for clients

Oversee and guide a ServiceNow Engineer Specialist

Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes

Lead the configuration and development of modules to achieve clients' business outcomes and requirements

Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps

Design, create, document, test, and fix software applications

Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software

Evaluate client needs and software requirements to ensure designs meet time constraints

Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces

Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes

Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards

Maintain customer satisfaction while adhering to all government and corporate policies

Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members

Work with clients during kickoff calls to identify their ServiceNow platform and module requirements

During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments

Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations

Qualification

ServiceNow configurationServiceNow module expertiseREST/SOAP APIsWeb developmentIT Service ManagementDirectory service integrationAgile methodologiesCustomer service orientationCommunicationProblem-solving skillsDecision-making skills

Required

An active TS/SCI clearance with a CI poly

3+ years of relevant experience implementing, configuring, and customizing ServiceNow

At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)

Expertise in web development (HTML, CSS, JavaScript)

Directory service integration experience (Active Directory, LDAP, etc.)

Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script

Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems

Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)

Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders

Robust analysis, problem-solving, and decision-making skills