Peachtree Group Hospitality Management · 3 months ago
Front Office Manager -S
St Augustine, FL
Full-time
Onsite
Senior LevelPeachtree Group Hospitality Management is seeking a Front Desk Manager to lead their front desk team and deliver exceptional guest experiences. This role involves fostering a culture of collaboration, coaching team members, and ensuring high standards of service and safety are maintained.
Hospitality
Responsibilities
Uphold and role model the company’s values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality
Foster an environment of continuous growth through coaching, mentoring, and development
Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates
Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings
Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction
Encourage creative problem-solving to accommodate guest requests whenever possible
Serve as a tour guide for all hotel experiences, using intuition to personalize each guest’s stay
Execute property events and activations for in-house and future guests
Collaborate with the team to complete daily tasks and uphold service standards
Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards
Monitor reservation channels to ensure accurate and detailed guest information is captured
Maintain proper par levels of operational supplies within budget guidelines
Be knowledgeable in all matters related to guest and associate safety, security, and well-being
Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols
Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy
Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs
Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team
Qualification
Required
Proven experience in hotel front desk or guest services leadership
Strong interpersonal and communication skills
Ability to lead, inspire, and develop a high-performing team
Proficiency in hotel management systems and reservation platforms
Flexible schedule, including weekends and holidays
Passion for hospitality and attention to detail
Benefits
Medical
Dental
Vision
Disability
Life insurance
401(k) retirement match
Paid Holidays
Paid Time Off
Employee Assistance Program
Fund
Company
Peachtree Group Hospitality Management
Peachtree Group Hospitality Management is a best-in-class hotel management company that creates loyalty across all stakeholders – associates, guests, and owners.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase