IT Help Desk Technician - First Shift jobs in United States
cer-icon
Apply on Employer Site
company-logo

Millennium Space Systems · 3 months ago

IT Help Desk Technician - First Shift

positionEl Segundo, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$29.82/hr - $43.87/hr
date2+ years exp

Millennium Space Systems, A Boeing Company, delivers affordable, high-performance space systems for exacting customers. The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, ensuring client satisfaction and proper operation of technology. This role involves managing Help Desk tickets, resolving customer issues, and supporting new employee onboarding.

AerospaceSpace Travel
check
Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved

Qualification

Help Desk SupportWindows 10/11Dell ComputersActive DirectoryOffice365CompTIA A+CompTIA Security+Highly OrganizedCommunicationDetail Oriented

Required

Technical degree or 2+ years of experience working in a help desk role
Proficiency with Dell Computers utilizing Windows 10/11
Excellent oral communication skills
Detail oriented
Highly organized with strong ability to keep Help Desk tickets in order
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship
An interim and/or final U.S. Security Clearance Post-Start is required

Preferred

Experience with Active Directory
Experience with Office365 enterprise
Experience with IP Phones
Experience with Windows 10/11
Experience supporting new employee Onboarding
Microsoft Certified Systems Associate
CompTIA A+ certification
CompTIA Security+ certification

Company

Millennium Space Systems

twittertwitter
Glassdoor4.4
company-logo
Millennium Space Systems, a provider of agile, flight-proven small-satellite solutions.
dateFounded in 2001
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.millennium-space.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-08-16Acquired

Leadership Team

leader-logo
Robert Jacobsen
Chief Financial Officer
linkedin
leader-logo
Shasta Noble
Chief Financial Officer
linkedin

Recent News

Spaceflight Now
Ground testing anomaly destroys Firefly Aerospace’s Alpha booster intended for next flight
2025-09-30
MEXICONOW
Boeing boosts solar panel production
2025-09-27
Satellite Today
Boeing Develops 3D Printing Method for Solar Arrays to Cut Production Time
2025-09-17
Company data provided by crunchbase