Medtronic · 4 months ago
Customer Service Rep II
United States
Full-time
Remote
Entry, Mid Level
$36K/yr - $53K/yr
2+ years expMedtronic is a leader in medical technology and solutions, committed to improving healthcare access and equity. The Customer Service Rep II will represent the company to customers, manage orders, and provide support while working remotely and collaborating across teams. The role involves communication with both internal and external contacts and may include some travel.
BiotechnologyMedical DeviceArtificial Intelligence (AI)HealthcareHealth CareHealth Diagnostics
Responsibilities
Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers with appropriate support or field staff
May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on email orders
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
Communicates typically with internal contacts within and outside of immediate team. Obtains and provides information requiring some explanation or interpretation
May provide guidance and assistance to new or entry level employees
Qualification
Required
Requires high school diploma or equivalent with minimum of 2 years of experience
Preferred
Experience with Microsoft Office
One year of experience working with payment processing, data entry, customer service, payable accountants
Proficiency in Microsoft Excel is a plus
Strong customer service skills
Strong communication skills via email, in person, and by phone
Experience in cross-functional projects and process improvements
Experience in SAP Order Delivery Module (ORM) is a great plus
Excellent interpersonal skills
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.17BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
Twin Cities Business
2026-02-13
Orange County Business Journal
2026-02-10
Company data provided by crunchbase