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National Car Rental · 4 hours ago

Customer Service Agent - Kona Airport

Kailua-Kona, HI

Full-time

Onsite

New Grad, Entry Level

$18.61/hr - $18.61/hr

National Car Rental offers a Full Time Customer Service Agent position at the Kona Airport. The role focuses on providing superior customer service during the rental process, ensuring a pleasant and efficient experience for customers while addressing their needs and questions.

LeisureRentalTransportation

No H1B

Responsibilities

Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction

Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both

Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return

Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information

Answer telephone in a friendly, helpful and prompt manner

Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service

Assist customers within the queue to minimize any wait time and provide the most efficient service possible