Apply on Employer Site

CASE Management Consulting, LLC · 3 months ago

ServiceNow Systems Administrator

Springfield, VA

Full-time

Onsite

Entry Level

1+ years exp

Case Management Consulting is seeking a highly skilled and experienced ServiceNow Systems Administrator to join their expanding IT team. The role involves configuring, customizing, and maintaining ServiceNow instances, as well as providing technical support and ensuring compliance with security protocols.

Business DevelopmentConsultingInformation TechnologyManagement ConsultingProject ManagementSoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Expertly configure, customize, and maintain ServiceNow instances to ensure they align with and proactively support the dynamic requirements of the organization, including incident management, problem management, change management, and other IT service management processes

Design, develop, and implement automated workflows and functionalities to enhance operational efficiency, improve user experience, and streamline critical processes across various departments

Troubleshoot, diagnose, and resolve ServiceNow issues effectively and efficiently, minimizing downtime and ensuring that users have access to the support they need

Provide high-quality technical support and guidance to ServiceNow users, addressing inquiries and resolving issues to ensure optimal usage of the platform

Stay current with the latest ServiceNow updates, features, and best practices, continually seeking opportunities for improvement and innovation within the system

Create and maintain detailed documentation for ServiceNow configurations, customizations, and workflows, ensuring that all stakeholders have access to clear and accurate information

Work closely with other IT teams and project stakeholders to ensure seamless integration of ServiceNow with other enterprise systems, aligning IT services with business objectives

Participate in regular security audits and assessments to verify compliance with organizational security protocols and best practices in system and data handling

Rigorously follow all established security protocols and procedures to protect sensitive information and maintain the integrity of the ServiceNow platform

Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations

Qualification

ServiceNow administrationServiceNow customizationJavaScriptPythonProblem-solvingCommunication skillsTeam collaboration

Required

Must possess a TS/SCI clearance with a Polygraph and the ability to maintain this level of access

A minimum of 12 months of hands-on experience in ServiceNow administration, with a focus on configuring, customizing, and maintaining ServiceNow instances in a high-demand environment

Strong understanding of ServiceNow principles and best practices, with proven expertise in optimizing the platform's capabilities

Proficiency in scripting languages, particularly JavaScript and Python, to create custom scripts and enhance automation within ServiceNow

Exceptional problem-solving and troubleshooting abilities, with a knack for analyzing complex issues and implementing practical solutions

Excellent written and verbal communication skills, enabling clear interaction with technical and non-technical stakeholders, as well as the creation of comprehensive documentation

Demonstrated ability to work both independently and collaboratively as part of a team, showcasing adaptability and a commitment to achieving team goals