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Jake Noble · 3 months ago

Emergency Recovery Coordinator

Chagrin Falls, OH

Full-time

Onsite

Senior Level

5+ years exp

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the U.S. and Canada. The Emergency Recovery Coordinator will work with property owners to clean up and repair damage after events such as fires or floods, providing immediate assistance and ensuring effective recovery initiatives while maintaining a high level of customer care and coordination with other teams.

Internet

Responsibilities

Be familiar with the assigned territory

Responsible for educating the consumer on products or services

Responds to all generated leads and provides feedback to pertinent parties

Provide emergency recovery care kits and services to the impacted property owner

Communicate services to affected property owner

Seeks partnerships to improve performance with emergency services departments and municipalities

Volunteer non-operational time to related community events

On-call availability 24/7 to include weekends and holidays

Sell restoration industry products and services

Achieve and remain current in required certifications

Other duties as assigned

Qualification

Emergency environment experienceSales abilityCustomer serviceIICRC TrainingEmpathy skillsProfessionalismCompassionRestoration productsInterpersonal skills

Required

5+ years' experience in a professional emergency environment (Restoration ERC, Military, Fire service, EMS, Police, or similar)

Possess strong interpersonal and empathy skills

Proven ability to close sales and provide quality customer service

Ability to always represent the core values of the Paul Davis brand, especially in highly emotionally charged situations

Maintain a high degree of professionalism and compassion while being positive and informative

Possess and maintain current knowledge of restoration products and services

Availability to be on-call 24/7 and respond on-site regardless of time of day, weather conditions, and location (within the assigned territory) subject to maintaining a safe working environment

Valid driver's license and background check with a clean record

High School Diploma or equivalent

Ability to sit/stand/walk for prolonged periods

Ability to climb ladders, work at ceiling heights and lifting up to 50 pounds

Ability to perform small property securement