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Canon USA · 2 days ago

Client Service I Representative- Print/ Mail

Washington, DC

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a leader in digital imaging and innovation, dedicated to exceeding customer expectations. The Client Service I Representative is responsible for providing excellent customer service, handling various print and mail tasks, and ensuring timely delivery of services.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for prompt and accurate reproduction of all print requests

Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check

Receives, logs, delivers and tracks all activity for reporting purposes

Responds to customer requests

Performs routine upkeep and basic maintenance of equipment

Records and tracks customer inquiries and fulfillment of requests

Performs daily convenience care functions as needed

Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)

Researches and routes unidentified and generic mail

Receives, logs, delivers and tracks messenger items

Responds to customer requests

Performs routine upkeep of equipment

Records and tracks customer inquiries and fulfillment of requests

Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments

Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures

Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory

Qualification

Basic computer skillsCustomer service skillsCommunication skillsMultitaskLift 50lbsWork independently

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Ability to work OT as needed

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.