Pennant · 2 weeks ago
Revenue Cycle Systems Specialist
Pennant Services is a dynamic company in the senior living, home health, hospice, and home care industries, operating over 180 locations across 14 states. The Revenue Cycle Systems Specialist will support the revenue cycle management team and field partners, focusing on billing, collecting, and recording revenue transactions in these sectors.
Responsibilities
Support the accounts receivable functions under the supervision of the RC Systems Resource Lead
Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles
Assist agencies in the development and use of accounting policies and procedures, and establish rapport in and between departments so that each can realize the importance of accurate reporting procedures
Monitor internal controls to ensure compliance with established procedures related to revenue and accounts receivable
Partner with RC Portfolio Resources to monitor accounts receivable and develop action plans
Provide expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff in software systems and processes
Develop and utilize software reports for AR metrics and trends
Monitor the workflow process within the system and alert appropriate organizational Resources
Manage time equally between service center projects and field support
Utilizes ticketing software by routing and troubleshooting claims and EMR issues
Manage payor builds and updates for acquisitions, branch expansions, startups, and new contracts
Assist in maintaining payor portals and access to clearinghouses
Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health, home care, and hospice fields, as well as to maintain a professional status
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment
Maintain and demonstrate company culture and values
Qualification
Required
2 + years of accounts receivable experience in Home Health, Home Care, and Hospice lines of business
Experience assisting, training, and supporting business office managers at multiple sites
Preferred
Experience in the following platforms preferred: Homecare Homebase, QuickBooks, and Waystar
Experience in the following platforms is a plus: Wellsky (ClearCare), EZ Claim, HomeTrack, CareVoyant, and/or Axis Care
Benefits
Medical, dental, and vision plans
Retirement savings opportunities through a 401(k) plan with company match
A comprehensive benefits package
Free e-courses through our Learning Management System
Training sessions and seminars